Frequently Asked Questions

And the answers.


What is automated retail?

Automated retail combines the convenience of online shopping with the instant gratification of purchasing in-store – it’s the best of both worlds. Select your item, swipe your credit card and voila…your product is delivered instantly. No waiting in checkout lines and no need to wait 5-7 business days for shipping.

What happens if my product doesn’t dispense?

IVS machines are equipped with a state-of-the-art laser sensor system that guarantees vend. This will ensure that the product is delivered prior to charging a credit card for a purchase.

Can I return a product if it doesn’t fit, etc.?

Yes, our merchandising partners can be contacted directly for customer service by phone or email. Their contact info is visible on each machine, receipt, and LCD screen. It is as simple as returning a product from a catalog or online store.

Will I receive a receipt with my purchase?

Yes. Basic machines will place a receipt with the product as it is dispensed. Our advanced machines are equipped with a thermal receipt printer and can email receipts to customers via the touch-screen.

What type of products can be sold from these machines?

Almost any viable product that you can think of can be dispensed from our machines. Some items include t-shirts, apparel, sandals, sunglasses, watches, gloves, hats, video games, perfumes, make-up, lotions, hospitality items, electronics, etc. Please contact us if you are unsure of certain items.

What payment methods can the machines accept?

IVS machines can accept several different methods of payment. Some payment options include cash, coin, credit card, debit card, gift card, student ID badges, and employee ID badges.

Can I customize/brand the machine for my company?

Yes, we can customize the aesthetics and software of the machine for your company.

Can I track sales remotely?

Yes, IVS machines are equipped with a real-time management solution via a single dedicated website. You will be assigned a log-in/user name that will allow secure remote access 24/7. This website will allow you to track sales up to the second, set planograms, change pricing, run reports, view out-of-stocks, create a pick-list, set alerts, etc.

Can I upload content to the machines remotely?

Yes. The front-end management will go through the same dedicated website as the back-end, which allows for a streamlined process. You can easily upload product images, video, and descriptions directly to the machine from your own computer. There is no software coding or HTML involved, it is as simple as listing a product on Ebay.

Who stocks my machines?

Machines are often stocked by the companies themselves, however we offer merchandising services and product fulfillment through partners, who combined have over 2,500 merchandisers providing nationwide field rep coverage (including Alaska, Hawaii and Puerto Rico). Fulfillment is billed hourly or per fill.

Do I need a permit for my machine if it is in public? If so, how do I obtain that?

Yes, if your machine is going to be outside in a public location, you will often need a permit. Clients themselves often obtain these. However, we work with specific contacts that deal solely with permitting and can help you with this endeavor.

What do I need on-site for the machine (electricity, internet, etc.)?

Most machines can operate on a standard electrical outlet. Most machines also require an internet connection, which can be done via a hard-wired Ethernet, Wi-Fi, or a mobile hotspot.

What happens if my machine needs service?

IVS works with a nationwide network of hardware technicians that are qualified to work on our machines. They will ensure your machine is up and running in a timely fashion. For any software related issues, we are on call and can log-in to your machine remotely to fix any issues. IVS can also send a dual (hardware/software) tech on-site to your event from our corporate office for an additional fee + expenses.

What is the warranty on an IVS machine?

IVS machines come with a one (1) year parts warranty.

What is the price of an IVS machine?

Pricing varies on a number of factors, such as quantity and level of customization. Please contact us for a custom quote.

Does IVS offer financing / leasing?

Yes, we can offer financing on our machines. Financing is not guaranteed and will depend on certain credit factors.

Are these only available within the USA?

No. Our machines are offered worldwide without issue. We currently have machines in Canada, Mexico, UAE, Australia, UK, Japan, etc…

How do I get started?

Contact Us!